ONETECH SOLUTION GLOBAL PRIVACY POLICY
Last Modified: December 21, 2010
At Onetech Solution, we strive to deliver outstanding products, services, and experiences
around the world. We value your business and, more importantly, your loyalty. We recognize
that privacy is an important issue. We have developed this Global Privacy Policy (this
"Policy") to explain our practices regarding the personal information we collect when you
visit this site. Some jurisdictions also require notice concerning other means of collecting
personal information; for those jurisdictions, this Policy also explains our practices regarding
personal information obtained from sources other than our websites, such as written or verbal
communications or information collected when you visit one of our properties.
Please read this Policy carefully before submitting personal information about you to us.
Also, please note that this Policy does not apply to our processing of personal information
on behalf of and subject to the instructions of third parties such as hotels, airlines, car
rental companies and other service providers, companies that organize or offer packaged travel
arrangements, marketing partners, or customers.
Click on one of the links below to jump to a specific section:
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Personal Information We Collect
At every touch point or guest interaction, we may collect personal information. In
addition to any other information you may choose to provide to us, this personal
information may include: your name and contact information; date of birth; preferred
communication methods; business name, title and business address; credit card details,
including the three-digit code that appears on the back of your credit card; member
number, frequent flyer or travel partner program affiliation; date of arrival and
departure; room and vacation preferences; travel history; and details on hotel, airline
and rental car packages you book. We may also record details on joint travellers,
including their names and frequent flyer numbers, and the age of the driver of the
rental car.
In addition we collect other personal information when you interact with Onetech Solution
in various ways such as:
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When you register for a membership account, we also ask you to select a username
and password.
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If you choose to create an online profile for meeting and event planning (e.g.,
weddings), we record meeting and event specifications, the date of the event, number
of guests, details of the guest rooms, and, for corporate events, information on your
organization (name, annual budget, number of sponsored events per year).
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When you enroll in our loyalty program online, we will also ask you to indicate
whether you are over 18 years old, and record a loyalty number and password. Also,
when you book a loyalty reservation or perform any other loyalty transaction online,
we may ask for additional specific account information such as corporate account number,
group or convention code, travel agent number or AAA number.
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From time to time, this site may offer a feature that allows you to send an electronic
postcard or otherwise share a message with a friend. If you choose to do so, we will ask
you for the recipient's name and e-mail address, along with the text of any message you
choose to include. By using this feature, you warrant that you are entitled to use and
provide us with the recipient's name and e-mail address for this purpose.
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Use of Personal Information Collected About You
We use your personal information to provide the services you request from Onetech Solution and
its clients such as to facilitate: reservations; the purchase of a vacation package or timeshare;
purchases from the Onetech Solution and clients; the booking of hotel rooms, airfares and rental cars;
membership in the loyalty program; and other transactions. We also use the personal information
to provide you with information about meeting and event planning and access to specific account
information for administrative purposes. In addition, we may use the information to: improve
Onetech Solution's services; provide you with the expected level of service; and ensure the
site is of interest to you. We also use details to send you newsletters, promotions and featured
specials, and to conduct online surveys, sweepstakes, prize draws, and other contests via e-mail,
telephone or postal mail on behalf of ourselves and our clients. If you apply for employment with
Onetech Solution, we use the personal information you supply to process your job application.
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How We Share Personal Information
As a global company, we endeavor to provide you with the same level of service that you have
come to expect at Onetech Solution whether you are in San Francisco, London or Tokyo. To provide
this service, we may share your personal information with other members of the Onetech Solution
clients, franchisees, managed hotels or service providers that may be located in
countries outside of your own. Although the data protection laws of these various countries may
not be as comprehensive as those in your own country, Onetech Solution will take appropriate steps
to ensure that your personal information is handled as described in this Policy.
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Onetech Solution clients: We may share personal information within the Onetech
Solution clients that may jointly use the personal information for the purposes
described above. Onetech Solution is the party responsible for the management
of the jointly used personal information.
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Client Hotels, Franchised Hotels, Managed Hotels, Timeshare and Fractional Resorts: We may
share personal information with client hotels, franchised hotels, hotels that we manage but
do not own, timeshare or fractional resorts in order to provide you with services.
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Electronic Billing Program: If you participate in the electronic billing program, billing
information will be shared with the credit card provider and if you use a corporate
credit card, possibly, your employer.
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Group Events or Meetings: If you visit a Onetech Solution client as part of a group event or
meeting, information collected for meeting and event planning may be shared with the organizers
of those meetings and events, and, where appropriate, guests who organize or participate in the
meeting or event.
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Business Partners: From time to time we may partner with other companies to provide co-sponsored
or co-branded promotions, products and services and may share your information with our co-sponsor.
For example, we may co-sponsor some sweepstakes, prize draws, competitions or contests on our site
with other companies or we may provide prizes for sweepstakes and contests sponsored by other
companies. If you enter one of these sweepstakes or contests, we may share your information with
our co-sponsor or the third party sponsor.
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Client Onsite Services: We may share personal information with providers of client onsite services
that provide services such as spa treatments, golf or dining experiences at a restaurant.
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Service Providers: We rely on service providers to provide certain products and services, such
as credit card processing, online travel agencies, providing services in connection with our
web sites, including airline and rental car packages, communicating news and delivering promotional
and transactional materials via e-mail and direct mail, processing credit card transactions, data
hygiene and enhancement services and administering sweepstakes, prize draws, competitions and
customer surveys for which it is necessary to provide personal information. Onetech Solution will
disclose personal information to service providers as appropriate.
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Business Transactions: As we develop our business, we might sell, buy, restructure or reorganize
businesses or assets. In the event of a merger, consolidation, sale, liquidation or transfer of
assets, Onetech Solution may, in its sole and absolute discretion, transfer, sell or assign
information collected, including without limitation, non-personal information and personal
information, to one or more affiliated or unaffiliated third parties.
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Other: In addition Onetech Solution may disclose personal information, with or without prior
notice to you, in order to: (i) comply with applicable laws; (ii) respond to governmental
inquiries or requests from public authorities; (iii) comply with valid legal process;
(iv) protect the rights, privacy, safety or property of Onetech Solution, site visitors, guests,
employees or the public; (v) permit us to pursue available remedies or limit the damages
that we may sustain; (vi) enforce our Site Usage Agreement; and (vii) respond to an emergency.
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Sensitive Information
The term "sensitive information" refers to information related to your racial or ethnic origin,
political opinions, religion or other beliefs, health, criminal background or trade union membership.
We do not generally collect sensitive information unless it is volunteered by you. We may use health
data provided by you exclusively to serve you better and meet your particular needs.
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Personal Information from Children
We do not knowingly collect personal information from individuals under 18 years of age. As a
parent or legal guardian, please do not to allow your children to submit personal information
without your permission.
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Non-Personal Information
When you visit and interact with this site, Onetech Solution and third parties with whom
Onetech Solution has contracted to provide services to Onetech Solution, may collect non-personal
information (for example, a catalog of the site pages you visit).
As with many other sites, our site may use "cookies" or other technologies to help us deliver
content specific to your interests, to process your reservations or requests, and/or to analyze
your visiting patterns. Cookies, by themselves, cannot be used to disclose your individual identity.
This information identifies your browser, but not you, to our servers when you visit our site.
If you want to remove cookies at any time from your computer, you can delete them using your
browser (consult your browser's "help" menu to learn how to delete cookies).
We also may collect data by using "pixel tags," "web beacons," "clear GIFs" or similar means
(collectively, "pixel tags") that allow us to know when you visit our site. Through pixel tags,
we obtain non-personal information or aggregate information (i.e., the domain name, the areas of
the site you visit, your operating system, your browser version, and the URL you came from) which
can be used to enhance your online experience and understand traffic patterns.
In addition, we may use third party advertisers to serve advertisements on the Sites. Please note
that these third party advertisers also may use cookies, pixel tags and other technologies to, among
other things, enable such third party advertisers to record which ads your browser has seen and which
site pages you may have been viewing when the ads were delivered. Onetech Solution does not control
the use of this technology or the resulting information and is not responsible for any actions or
policies of such third parties.
Because non-personal information does not personally identify you, we may use or disclose such
information for any purpose. In some instances, we may combine non-personal information with
personal information (such as embedding e-mail addresses in cookies). If we do combine any
non-personal information with personal information, the combined information will be treated
by us as personal information in accordance with this Policy.
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Links to Third-Party Websites
Our site may contain links to third parties' web sites. Please note that we are not responsible
for the collection, use, maintenance, sharing, or disclosure of data and information by such third
parties. If you provide information on third party sites, the privacy policy and terms of service
on those sites are applicable. We encourage you to read the privacy policies of web sites that you
visit before submitting personal information.
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Protecting Personal Information
Onetech Solution will take appropriate measures to: (i) protect personal information collected
against unauthorized access, disclosure, alteration or destruction, and (ii) keep personal
information accurate and up-to-date, consistent with applicable law. We also seek to require
our affiliates and service providers to exercise reasonable efforts to maintain the confidentiality
of personal information about you. For online transactions, we use technology to protect the personal
information that you transmit to us via our site. Unfortunately, however, no security system or
system of transmitting data over the Internet can be guaranteed to be entirely secure.
For your own privacy protection, we encourage you not to include sensitive personal information
in any e-mails you may send to us. Please do not send credit card numbers or any sensitive personal
information to us via e-mail.
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Changing Personal Information
If you have registered for a membership account, the information you provided to us at the time of
registration may be accessed, reviewed and updated at any time by signing in using your Username
(or loyalty number) and Password (or PIN), and clicking on "my profile".
To the extent required by applicable law, you may be able to request that we inform you about the
personal information we maintain about you and, where appropriate, request that we update, correct,
and/or suppress personal information about you that we maintain in our active database. We will
make all required updates and changes within the time specified by the applicable law and, where
permitted by law, may charge an appropriate fee to cover the costs of responding to the request.
Such requests must be submitted in writing to the following address:
Onetech Solution
Attn: Customer Privacy Department
16071 N. 76th Street
Suite 101
Scottsdale, AZ 85260
USA
To protect your confidentiality, we can only respond to such requests to the e-mail
address that you have registered or otherwise provided to us. Please remember that if you make such
a request, we may not be able to provide you with the same quality and variety of services to which
you are accustomed.
In addition, in some circumstances based on applicable law, you may request that we cease sharing
personal information about you with our business partners or that Onetech Solution cease the use
of personal information about you on the grounds that such personal information was acquired by
unjust means or used in violation of law by sending your written request to:
Onetech Solution
Attn: Customer Privacy Department
16071 N. 76th Street
Suite 101
Scottsdale, AZ 85260
USA
We will seek to honor those requests consistently with applicable law.
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Retaining Personal Information
We retain personal information about you for the period necessary to fulfill the purposes
outlined in this Policy unless a longer retention period is required or permitted by
applicable law.
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Choices - Marketing Lists
If you have given us your contact information (mail address, fax number, e-mail address or
phone number), we may want to inform you about our services or invite you to events by
e-mail, telephone or post.
If you prefer not to receive marketing materials from us, you may change your preferences
at any time by: (i) sending us an e-mail to e_opt_out@onetechsolution.com; (ii) writing to
us (and include your e-mail address) at:
Onetech Solution
Attn: Customer Privacy
Department
16071 N. 76th Street
Suite 101
Scottsdale, AZ 85260 USA
or (iii) using the unsubscribe function in the e-mail you receive from us. We will update
your preferences as soon as reasonably practical.
Please note, however, that if you "opt out" as described above, we will not be able to
remove your personal information from the databases of affiliates, franchisees or business
partners with which we have already shared your personal information (i.e., to which we
have already provided your personal information as of the date of your opt-out request).
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Other Information
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If you submit an online "pre-application" for timeshare or if you submit a reservation
request online, we may be required to ask you to provide your annual income range. If you
create an online account for clients of Onetech Solution, we may also ask you to provide
your member number, the last four digits of your phone number, and a self-selected password.
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If you choose to apply online for employment with Onetech Solution, you will also have
the opportunity to send your resume in electronic form, information on education and
employment history, desired salary scale, working permits, and any other information you
feel is relevant to your application. If you apply for employment online, any information
about you which is obtained by us during the application process may be retained by us for
purposes of considering your application for employment, as well as for more general
management and research purposes.
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Special Notification for California Residents. Individual customers who reside in
California and have provided their personal information to Onetech Solution may
request information about our disclosures of certain categories of personal information to third
parties for their direct marketing purposes. Such requests must be submitted to us at one of the
following addresses: CA_Privacy@onetechsolution.com or
Onetech Solution
Attn: Guest
Assistance
16071 N. 76th Street
Suite 101
Scottsdale, AZ 85260 USA
Within thirty days of receiving such a request, we will provide a list of the categories of personal
information disclosed to third parties for third-party direct marketing purposes during the
immediately preceding calendar year, along with the names and addresses of these third parties.
This request may be made no more than once per calendar year. We reserve our right not to
respond to requests submitted other than to the address specified in this paragraph.
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Policy Modifications
We may modify this Policy from time to time. You can tell when this Policy was last
updated by looking at the date at the top of the Policy. Any changes to our Policy will become effective
upon posting of the revised Policy on the site. Use of the site following such changes constitutes your
acceptance of the revised Policy then in effect.
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Questions
If you have any questions about this Policy or how Onetech Solution processes your personal
information, please contact us by e-mail to customer_privacy@onetechsolution.com or by postal
mail to:
Onetech Solution
Attn: Customer Privacy Department
16071 N. 76th
Street
Suite 101
Scottsdale, AZ 85260 USA
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